Jet2.com owes £220, £350 or £520 under UK261 — €250, €400 or €600 on an EU departure — for a three-hour arrival delay, a cancellation with under 14 days’ notice, or denied boarding. It is UK-licensed. The difference from other UK carriers is what happens next: Jet2 is in neither CAA-approved ADR scheme, so a refusal goes to PACT.
Which figure applies is set by distance to your final destination, not by your fare — the bands are in the amounts table.
Which regime applies to your Jet2 flight
| Your flight | Regime |
|---|---|
| Departs a UK airport, or arrives in the UK from outside on Jet2 | UK261 — sterling amounts, CAA route |
| Departs an EU airport | EU261 — euro amounts, enforcement body of the country you left |
| Arrives in the EU from outside the EU on Jet2 | Neither — a UK licence is not a Community carrier licence for the inbound test |
No ADR scheme covers Jet2 — plan the escalation before you write
We read both CAA-approved schemes’ published member lists on 6 September 2026: AviationADR and CEDR. Jet2.com appears on neither.
That matters more than it sounds. For an airline in a scheme, an ADR decision binds it. For an airline outside one, the UK route is the CAA’s Passenger Advice and Complaints Team (PACT), and PACT cannot make a binding decision — it takes the case up with the airline and records the complaint. So on a Jet2 claim your leverage is the strength of the written file and, if it comes to it, the county court. Write the first letter as though a judge will read it: flight, scheduled arrival, actual arrival, the article, the amount.
Jet2 is the airline in the leading English technical-fault case
In Jet2.com Ltd v Huzar ([2014] EWCA Civ 791, Court of Appeal, 11 June 2014) the airline argued that an unforeseeable component failure was an extraordinary circumstance. The Court of Appeal disagreed: technical problems of that kind are “inherent in the normal exercise of the carrier’s activity”, foreseeable or not. The Court of Justice reached the same conclusion for the EU in van der Lans v KLM (C-257/14, 17 September 2015).
So a Jet2 rejection that rests on a technical fault is arguing against the case that bears its own name. Quote it.
We could not confirm a claim URL
We do not publish an airline link we could not open. On 6 September 2026 jet2.com returned HTTP 403 to every automated request, including its own home page, so no claim URL is listed for Jet2 in our carrier file. Use the contact route on its site in a browser, or write to it, and keep a dated copy either way.
Which band you are actually in
Article 7(1)(b) caps a flight with both ends inside the EU at €400 however far it goes, and the top band needs more than 3,500 km with one end outside the EU. On the short- and medium-haul leisure routes that make up this network, £220 and £350 — or €250 and €400 — are the realistic outcomes.
If the flight came as part of a flight-inclusive package rather than a flight-only booking, a cancelled package carries a separate refund right against the organiser on top of the Article 7 sum. The two do not replace each other; see the package holiday refund letter.
Silence is not a final response, and it is not a reason to stop. Set a date in your first letter, chase once when it passes, then file with PACT and keep going. Nothing in the Regulation makes a claim lapse because the airline ignored it — only your national limitation period does.
Jet2 blamed a technical fault. Do I still get paid?
Almost certainly yes. Huzar is a Court of Appeal decision against Jet2 holding that inherent technical faults are not extraordinary circumstances, and van der Lans says the same for EU flights. Ask which component failed and what maintenance had been done, in writing.
Is there a binding ADR scheme for a Jet2 claim?
No. On 6 September 2026 Jet2.com was on neither AviationADR’s nor CEDR’s member list, so the UK route is CAA PACT, and PACT cannot order the airline to pay. See if the airline refuses.
How long do I have to claim against Jet2?
In England, Wales and Northern Ireland, six years (Limitation Act 1980, section 9); in Scotland, five (Prescription and Limitation (Scotland) Act 1973, section 6). Claim early anyway: the boarding passes and the delay evidence are what win it.
Rules in force today
This is the law that applies to a flight you take today. A revision of Regulation 261/2004 was adopted in July 2026 — the Parliament approved the conciliation text on 7 July 2026 and the Council gave final approval on 13 July 2026 — and it is not yet in force: it applies 12 months after it enters into force following publication in the Official Journal, and the final text sets the details. See what the 2026 EU261 reform changes.