Escalation · 34 bodies · checked 2026-09-06
Where to complain when the airline says no
If the airline refuses, the next step is free. From the EU or EEA, write to the national enforcement body of the country you departed from. In the UK, an ADR scheme’s decision binds the airline and CAA PACT’s advice does not — you have 12 months from the final response. In the US, complain to DOT.
Check your airline’s ADR scheme first — ADR decisions bind the airline, PACT cannot. The CAA has approved two aviation schemes, AviationADR and CEDR. If your airline belongs to one, that scheme decides your case and the airline has to comply. PACT is for airlines that belong to neither, and it can only give advice.
Jump to your country
The sentence to put in your letter
If I do not receive a substantive reply within 14 days, I will refer this claim to the national enforcement body for the country the flight departed from.
EU / EEA · Regulation (EC) No 261/2004
| Country | Body | Complaint link | ADR | Notes | Checked |
|---|---|---|---|---|---|
| AT Austria | Agentur für Passagier- und Fahrgastrechte Agency for Passenger Rights apf | en.apf.gv.at 200 ok de · en | — | 2026-09-06 | |
| BE Belgium | SPF Mobilité et Transports / FOD Mobiliteit en Vervoer Federal Public Service Mobility and Transport | mobilit.belgium.be 200 ok nl · fr · en | — | The online form itself sits at servicerequest.mobilit.fgov.be and is reached from this page. | 2026-09-06 |
| BG Bulgaria | Civil Aviation Administration CAA caa@caa.bg | caa.bg 200 ok bg · en | — | 2026-09-06 | |
| HR Croatia | Hrvatska agencija za civilno zrakoplovstvo Croatian Civil Aviation Agency CCAA passenger.rights@ccaa.hr | ccaa.hr 200 ok hr · en | — | 2026-09-06 | |
| CY Cyprus | Department of Civil Aviation DCA passengerrights@dca.mcw.gov.cy | mcw.gov.cy not checked el · en | — | Not reachable 2026-09-06: mcw.gov.cy did not accept a connection on either port (the Commission publishes the link as http://). Write to passengerrights@dca.mcw.gov.cy, or search "Cyprus Department of Civil Aviation passenger rights". | 2026-09-06 |
| CZ Czechia | Úřad pro civilní letectví Civil Aviation Authority ÚCL caa@caa.cz | caa.cz 200 ok cs · en | — | The online form is at kompenzace.caa.cz and is linked from this page. | 2026-09-06 |
| DK Denmark | Trafikstyrelsen Danish Civil Aviation and Railway Authority info@trafikstyrelsen.dk | en.flypassager.dk 200 ok da · en | — | 2026-09-06 | |
| EE Estonia | Tarbijakaitse ja Tehnilise Järelevalve Amet Consumer Protection and Technical Regulatory Authority TTJA info@ttja.ee | ttja.ee 200 ok et · en | — | 2026-09-06 | |
| FI Finland | Kuluttajariitalautakunta Consumer Disputes Board kril@oikeus.fi | kuluttajariita.fi 200 ok fi · sv · en | — | The Consumer Disputes Board handles individual passenger cases; Traficom supervises non-consumer complaints and does not handle individual cases. | 2026-09-06 |
| FR France | Direction générale de l’aviation civile — Mission du droit des passagers Directorate General for Civil Aviation DGAC | droits-passagers-aeriens.aviation-civile.gouv.fr 200 ok fr | — | 2026-09-06 | |
| DE Germany | Luftfahrt-Bundesamt — Nationale Beschwerde- und Durchsetzungsstelle Fluggastrechte Federal Aviation Office — National Enforcement Body Air Passenger Rights LBA fluggastrechte@lba.de | lba.de 200 ok de · en |
| 2026-09-06 | |
| GR Greece | Υπηρεσία Πολιτικής Αεροπορίας Hellenic Civil Aviation Authority HCAA apr@hcaa.gov.gr | hcaa.gov.gr 200 ok el · en | — | 2026-09-06 | |
| HU Hungary | Budapest Főváros Kormányhivatala — Fogyasztóvédelmi Főosztály Government Office of the Capital City Budapest — Consumer Protection Department fogyasztovedelem@bfkh.gov.hu | kormanyhivatalok.hu 200 ok | — | Passenger complaints go to the Budapest government office. The aviation authority’s general enforcement address does not handle individual claims. | 2026-09-06 |
| IS Iceland | Samgöngustofa Icelandic Transport Authority consumers@icetra.is | island.is 200 ok is · en | — | 2026-09-06 | |
| IE Ireland | Irish Aviation Authority IAA apr@iaa.ie | iaa.ie 200 ok | — | Contacts are handled through the complaint form. | 2026-09-06 |
| IT Italy | Ente Nazionale per l’Aviazione Civile Italian Civil Aviation Authority ENAC | carta-diritti.enac.gov.it 200 ok it · en |
| 2026-09-06 | |
| LV Latvia | Patērētāju tiesību aizsardzības centrs Consumer Rights Protection Centre PTAC pasts@ptac.gov.lv | ptac.gov.lv 200 ok lv · en | — | 2026-09-06 | |
| LI Liechtenstein | Amt für Volkswirtschaft Office of Economic Affairs AVW | llv.li not checked | — | Not verified 2026-09-06: Liechtenstein is not listed in the Commission’s NEB list of 27 August 2026, and llv.li returns HTTP 403 to every automated request, so we could not confirm a designated enforcement body. Liechtenstein has no airport, so no flight departs from its territory — use the body of the country you actually flew from. | 2026-09-06 |
| LT Lithuania | Lietuvos transporto saugos administracija Lithuanian Transport Safety Administration LTSA ltsa@ltsa.lt | ltsa.lrv.lt not checked lt · en | — | Not verified 2026-09-06: ltsa.lrv.lt returns HTTP 403 to every automated request, including the site root, so we could not confirm the page. Open it in a browser, or search "Lietuvos transporto saugos administracija keleivių teisės". | 2026-09-06 |
| LU Luxembourg | Direction de la protection des consommateurs Consumer Protection Directorate passagers@mpc.etat.lu | guichet.public.lu 200 ok fr · de · en | — | 2026-09-06 | |
| MT Malta | Malta Competition and Consumer Affairs Authority — Office for Consumer Affairs MCCAA airpassengerrights@mccaa.org.mt | mccaa.org.mt 200 ok | — | Both Malta URLs in the Commission’s list of 27 August 2026 now return 404; this is the current complaint page on the authority’s own site. | 2026-09-06 |
| NL Netherlands | Inspectie Leefomgeving en Transport Human Environment and Transport Inspectorate ILT | e-loket.ilent.nl 200 ok nl · en | — | This is the English online complaint form itself. The inspectorate’s English information pages listed by the Commission now return 404. | 2026-09-06 |
| NO Norway | Transportklagenemnda / Norsk ReiselivsForum Norwegian Transport Complaints Board post@reiselivsforum.no | reiselivsforum.no 200 ok no · en | — | Both the information pages and the complaint form live in this portal. The bare domain bounces through a script; this is the page it lands on. | 2026-09-06 |
| PL Poland | Rzecznik Praw Pasażerów przy Prezesie Urzędu Lotnictwa Cywilnego Passengers’ Rights Ombudsman at the Civil Aviation Authority ULC pasazerlotniczy@ulc.gov.pl | pasazerlotniczy.ulc.gov.pl not checked pl · en | — | Not verified 2026-09-06: pasazerlotniczy.ulc.gov.pl and ulc.gov.pl return HTTP 403 to every automated request, including the site root, so we could not confirm the page. Open it in a browser, or search "Rzecznik Praw Pasażerów wniosek". | 2026-09-06 |
| PT Portugal | Autoridade Nacional da Aviação Civil National Civil Aviation Authority ANAC | anac.pt 200 ok pt · en | — | The digital complaint form (formdigital.anac.pt) is reached from this page. | 2026-09-06 |
| RO Romania | Autoritatea Națională pentru Protecția Consumatorilor National Authority for Consumer Protection ANPC secretariat@anpc.ro | anpc.ro not checked ro · en | — | Not verified 2026-09-06: anpc.ro returns HTTP 503 to every automated request, including the site root, so we could not confirm the page. Open it in a browser, or search "ANPC transport aerian reclamație". | 2026-09-06 |
| SK Slovakia | Slovenská obchodná inšpekcia Slovak Trade Inspection SOI oos@soi.sk | soi.sk 200 ok sk · en | — | 2026-09-06 | |
| SI Slovenia | Javna agencija za civilno letalstvo Civil Aviation Agency CAA info@caa.si | caa.si 200 ok sl · en | — | 2026-09-06 | |
| ES Spain | Agencia Estatal de Seguridad Aérea — División de Derechos de los Pasajeros State Aviation Safety Agency AESA | sede.seguridadaerea.gob.es 200 ok es · en | — | The general enquiries address is for information only; claims go through the complaint form on this page. | 2026-09-06 |
| SE Sweden | Konsumentverket Swedish Consumer Agency konsumentverket@konsumentverket.se | konsumentverket.se 200 ok sv · en · fi · hr · pl · es | — | The Commission lists only the agency’s home pages; hallakonsument.se now redirects into konsumentverket.se. This is the agency’s air-travel section. | 2026-09-06 |
| CH Switzerland | Bundesamt für Zivilluftfahrt Federal Office of Civil Aviation FOCA / BAZL passengerrights@bazl.admin.ch | bazl.admin.ch 200 ok de · fr · it · en | — | Switzerland is not in the EEA. It applies rules equivalent to Regulation 261/2004 because they were written into the Annex to the EU–Switzerland air transport agreement by Decision 1/2006 of the Community–Switzerland Air Transport Committee. | 2026-09-06 |
United Kingdom · UK261
| Country | Body | Complaint link | ADR | Notes | Checked |
|---|---|---|---|---|---|
| GB United Kingdom | Civil Aviation Authority — Passenger Advice and Complaints Team CAA PACT | caa.co.uk 200 ok en |
| Check which scheme your airline belongs to first. An ADR decision binds the airline; PACT cannot make a binding decision and is for airlines that are not in a scheme. Either way you have 12 months from the airline’s final response. | 2026-09-06 |
United States · US DOT
| Country | Body | Complaint link | ADR | Notes | Checked |
|---|---|---|---|---|---|
| US United States | U.S. Department of Transportation — Office of Aviation Consumer Protection DOT | transportation.gov 200 ok en · es | — | DOT does not order compensation for a delay; it enforces the refund, bumping and baggage rules and its complaint record is what makes an airline move. | 2026-09-06 |
Canada · APPR
| Country | Body | Complaint link | ADR | Notes | Checked |
|---|---|---|---|---|---|
| CA Canada | Canadian Transportation Agency / Office des transports du Canada CTA | protection-passager-passenger.otc-cta.gc.ca 200 ok en · fr | — | Complain to the airline first. Under the Air Passenger Protection Regulations you have one year from the flight to bring the complaint. | 2026-09-06 |
Sources
29 of 34 rows were fetched and returned 200 on 2026-09-06.
5 could not be reached from our checker; those rows are greyed and say
what happened. Re-run the check with node scripts/links.mjs.
- European Commission — national enforcement bodies, and the list for Regulation (EC) No 261/2004, updated 27 August 2026.
- UK Civil Aviation Authority — alternative dispute resolution.
- US Department of Transportation — file a consumer complaint.
- Canadian Transportation Agency — air travel complaints.
Every link on this page was last checked on 2026-09-06. Body names, e-mail addresses and URLs are recorded as facts; no descriptive text is reproduced from the sources.
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