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All 88 letters and guides
Filter by what happened, where you flew, or what you need. Every page lists its sources and the date the figures were last checked.
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What it is
CL Compensation claims 7
- CL 01 Cancelled Flight Compensation Letter Template (EU261)€250, €400 or €600 (£220, £350 or £520 in the UK) when a flight is cancelled under 14 days' notice. Copy-paste letter citing Articles 5, 7 and 8. Letter4 minchecked
- CL 02 Flight Delay Compensation Letter Template (EU261/UK261)€250, €400 or €600 under EU261 and £220, £350 or £520 under UK261 when you land 3+ hours late. Free copy-paste claim letter citing Article 7. Letter4 minchecked
- CL 03 Denied Boarding Compensation Letter (EU261 & US DOT)€250–€600 in the EU, £220–£520 in the UK, or 200–400% of your fare capped at $1,075/$2,150 in the US. Two copy-paste bumping letters. Letter4 minchecked
- CL 04 Missed Connection Compensation Letter (EU261/UK261)€250, €400 or €600 (£220–£520 in the UK) when a late first leg cost you the connection and you landed 3+ hours late. Copy-paste claim letter. Letter3 minchecked
- CL 05 Airline Won't Re-Route You? Article 8 Demand LetterArticle 8(1)(b) gives you re-routing at the earliest opportunity, on another airline if needed. Free letter, and how to recover a fare you bought yourself. Letter4 minchecked
- CL 06 Canada APPR Compensation Claim Letter (CAD 400–1,000)Copy-paste letter claiming CAD 400, 700 or 1,000 under section 19 of Canada's APPR, and making the airline name the category and the reason in writing. Letter5 minchecked
- CL 07 Voucher to Cash Letter: Demand the Money InsteadFree letter demanding cash instead of a travel voucher: Article 8(1)(a) owes the ticket back within 7 days and Article 7(3) needs your signed agreement. Letter4 minchecked
AL By airline 30
- AL 01 British Airways Compensation Claim (UK261 / EU261)Claim £220, £350 or £520 from British Airways, or €250 to €600 on an EU departure. BA's ADR scheme is CEDR, whose decision binds the airline. Airline5 minchecked
- AL 02 easyJet Compensation Claim: Delays & CancellationsClaim €250–€600 or £220–£520 from easyJet for a delayed or cancelled flight. Two easyJet forms handle compensation and expenses — use the right one. Airline5 minchecked
- AL 03 Jet2 Compensation Claim: Delays & CancellationsClaim £220, £350 or £520 from Jet2.com, or €250 to €600 on an EU departure. Jet2 is in neither CAA-approved ADR scheme, so a refusal goes to CAA PACT. Airline5 minchecked
- AL 04 Ryanair Compensation Claim: Delays & CancellationsClaim €250–€600 from Ryanair for a delayed, cancelled or overbooked flight, through Ryanair's own EU261 route, and escalate to AviationADR if it refuses. Airline5 minchecked
- AL 05 Wizz Air Compensation Claim: Delays & CancellationsClaim €250, €400 or €600 from Wizz Air — £220 to £520 from a UK airport — through its own EC261 form, which Wizz Air's page says it answers in 30 days. Airline5 minchecked
- AL 06 Air France Compensation Claim: Delays & CancellationsClaim €250, €400 or €600 from Air France. It was a defendant in the 2009 judgment that created the three-hour delay right, and the DGAC hears refusals. Airline5 minchecked
- AL 07 Iberia Compensation Claim: Delays & CancellationsClaim €250, €400 or €600 from Iberia — but check first whether Iberia Express or Air Nostrum flew you, because the operating carrier owes the money. Airline5 minchecked
- AL 08 KLM Compensation Claim: Delays & CancellationsClaim €250, €400 or €600 from KLM through its own compensation form. KLM lost the CJEU case that says an unexpected technical fault is not extraordinary. Airline5 minchecked
- AL 09 Lufthansa Compensation Claim: Delays & CancellationsClaim €250, €400 or €600 from Lufthansa — £220 to £520 from the UK. Lufthansa lost the case that fixed the three-hour rule, and the LBA hears refusals. Airline5 minchecked
- AL 10 TAP Air Portugal Compensation Claim (EU261)Claim €250, €400 or €600 from TAP Air Portugal through its own complaints form. Its own CJEU case sets the limits on the knock-on-delay defence. Airline5 minchecked
- AL 11 Vueling Compensation Claim: Delays & CancellationsClaim €250, €400 or €600 from Vueling through its own complaints form, then take a refusal to Spain's AESA — and know that no UK ADR scheme covers it. Airline5 minchecked
- AL 12 Aer Lingus Compensation Claim: Delays & Cancellations€250, €400 or €600 from Aer Lingus after a 3-hour arrival delay. Dublin–Madrid is the €250 band, and Aer Lingus Regional has a different defendant. Airline5 minchecked
- AL 13 Air Canada Compensation Claim: APPR Delays & BumpingCAD 400, 700 or 1,000 from Air Canada for a late arrival under the APPR, CAD 900 to 2,400 for denied boarding, and the Air Canada Express trap. Airline6 minchecked
- AL 14 American Airlines Compensation: DOT Refunds & EU261American owes no US cash for a delay: the rights are refunds and bumping pay capped at $1,075 or $2,150. Leaving an EU airport, EU261 pays €250–€600. Airline6 minchecked
- AL 15 Austrian Airlines Compensation Claim: Delays & Refusals€250, €400 or €600 from Austrian Airlines, and Vienna–London is the €250 band. C-451/20: a trip that only connects in Vienna falls outside EU261. Airline5 minchecked
- AL 16 Delta Compensation & Refunds: DOT Rules and EU261Delta owes no US cash for a delay: the rights are refunds and bumping pay capped at $1,075 or $2,150. Leaving an EU airport, EU261 pays €250–€600 instead. Airline6 minchecked
- AL 17 Emirates Compensation: EU261 From Europe, Montreal ElsewhereEmirates owes €250–€600 under EU261 leaving an EU airport and £220–£520 leaving the UK. Flying back from Dubai, only the Montreal Convention applies. Airline6 minchecked
- AL 18 Etihad Compensation: EU261 From Europe, Not From Abu DhabiEtihad owes €250–€600 under EU261 leaving an EU airport and £220–£520 leaving the UK. On the leg back from Abu Dhabi only the Montreal Convention applies. Airline6 minchecked
- AL 19 Eurowings Compensation Claim: Delays & Cancellations€250, €400 or €600 from Eurowings after a 3-hour arrival delay. A flight brought forward by over an hour is a cancellation — Eurowings lost that case. Airline5 minchecked
- AL 20 Finnair Compensation Claim: EU261 Amounts & Deadlines€250, €400 or €600 from Finnair, and €600 across most of its Asian network. Plus two short clocks: Finnair’s two months and the disputes board’s five. Airline5 minchecked
- AL 21 LOT Polish Airlines Compensation Claim (EU261)€250, €400 or €600 from LOT, and Warsaw–London lands 31 km inside the €250 band. Plus the two Court of Justice judgments that carry LOT's own name. Airline5 minchecked
- AL 22 Norwegian Compensation Claim: EU261 Through the EEANorway sits outside the EU but EU261 still applies: €250, €400 or €600 by distance. Norwegian is a Community carrier, so the flight home is covered too. Airline5 minchecked
- AL 23 Pegasus Airlines Compensation Claim: EU261 & UK261EU261 pays €250 or €400 on a Pegasus flight out of Europe and nothing on the way back from Turkey. Article 3(1)(b) is why, and what you can do instead. Airline5 minchecked
- AL 24 Qatar Airways Compensation: EU261 Out, Montreal BackQatar Airways owes €250–€600 under EU261 leaving an EU airport and £220–£520 leaving the UK. Flying back from Doha, only the Montreal Convention applies. Airline6 minchecked
- AL 25 SAS Compensation Claim: Crew Strikes Still Pay Out€250, €400 or €600 from SAS after a 3-hour arrival delay, and its own crew’s strike is no excuse (C-28/20). Three Scandinavian complaint routes compared. Airline5 minchecked
- AL 26 Swiss Compensation Claim: Delays & Cancellations€250, €400 or €600 from Swiss. Switzerland is in neither the EU nor the EEA: Regulation 261/2004 reaches it through Decision No 1/2006 of October 2006. Airline5 minchecked
- AL 27 Transavia Compensation Claim: Delays & Cancellations€250, €400 or €600 from Transavia: Amsterdam–Hurghada is €600, Gran Canaria €400. Transavia France is a separate airline with a separate regulator. Airline5 minchecked
- AL 28 Turkish Airlines Compensation Claim: EU261 & UK261EU261 pays €250–€600 on a Turkish Airlines flight out of Europe and nothing on the way back. Article 3(1)(b) is why, and what you can claim instead. Airline5 minchecked
- AL 29 United Airlines Compensation: DOT Refunds and EU261United owes no US cash for a delay: the rights are refunds and bumping pay capped at $1,075 or $2,150. Leaving an EU airport, EU261 pays a fixed €250–€600. Airline6 minchecked
- AL 30 WestJet Compensation Claim: APPR Delays & CancellationsCAD 400, 700 or 1,000 from WestJet for a late arrival under the APPR — the amounts WestJet publishes itself, plus the strike exception that cancels them. Airline6 minchecked
RF Refunds & expenses 10
- RF 01 Flight Delay Expenses: Meals & Hotel Claim LetterCare starts at 2, 3 or 4 hours by distance under Article 6(1) — meals, hotel, transport — and is owed even in extraordinary circumstances. Letter inside. Letter3 minchecked
- RF 02 Cash Refund, Not a Voucher: EU261 Article 8 LetterA cancelled flight must be refunded within 7 days in cash or by bank transfer — a voucher only if you agree in writing. Copy-paste Article 8 letter. Letter3 minchecked
- RF 03 US DOT Refund Demand Letter (2024 Automatic Refund Rule)Cancelled or significantly changed US flight? 14 CFR Part 260 owes you cash within 7 business days on a card, 20 days otherwise. Copy-paste letter. Letter3 minchecked
- RF 04 Airline Went Bust: How to Get Your Money BackWhen an airline collapses, EU261 compensation usually dies with it — but ATOL, a card chargeback, UK Section 75 or insurance can still return the fare. Guide5 minchecked
- RF 05 Flight Downgrade Refund: EU261 Article 10 LetterA downgrade pays back 30%, 50% or 75% of the price of that flight within 7 days — not the fare difference. Copy-paste letter citing Article 10(2). Letter4 minchecked
- RF 06 Package Holiday Cancelled? 14-Day Refund LetterA cancelled package must be refunded within 14 days of termination — regulation 14 (UK) and Article 12(4) (EU). Vouchers only if you agree. Letter inside. Letter4 minchecked
- RF 07 Airline Refused a Hotel: Article 9 Claim LetterAn overnight stay makes the airline pay for the hotel and the transport to it under Article 9(1)(b) — weather included. Letter to claim the night back. Letter4 minchecked
- RF 08 No-Show Clause: Airline Cancelled My Return FlightMissed the outbound and the airline voided your return? No CJEU ruling exists, but Spain's Supreme Court struck the clause down. Letter to demand carriage. Letter4 minchecked
- RF 09 Paid Extras Refund Letter: Seat, Bag or Wi-FiPaid for a seat, a bag or Wi-Fi and did not get it? A US carrier owes a prompt automatic refund under 14 CFR 260.4. Letter here, with the EU position. Letter4 minchecked
- RF 10 Tarmac Delay Letter: Stuck on the Plane in the USUS airlines must let you off before 3 hours domestic or 4 international and give water after 2 — but pay nothing. The letter claims your fees back. Letter4 minchecked
BG Baggage 6
- BG 01 Airline Damaged Your Bag? 7-Day Claim LetterDamaged checked bag on an international flight: liability up to 1,519 SDR, but Article 31(2) gives you only 7 days to complain. Copy-paste letter. Letter3 minchecked
- BG 02 Delayed Baggage Claim Letter (Montreal Convention)Late checked bag on an international flight? The airline owes your reasonable replacement costs up to 1,519 SDR, and you have 21 days to write. Letter3 minchecked
- BG 03 Lost Baggage Claim Letter (Montreal Convention)A bag missing 21 days is legally lost. Claim the bag and its contents up to 1,519 SDR per passenger with an itemised inventory. Copy-paste letter. Letter3 minchecked
- BG 04 Damaged Wheelchair Claim Letter to an AirlineA damaged wheelchair is not ordinary baggage: seven days to complain in writing under Montreal, and on a US flight the baggage cap does not apply at all. Letter5 minchecked
- BG 05 Items Missing from a Checked Bag: Claim LetterThings taken from a checked bag are damage under Montreal Article 17(2): seven days to complain in writing, up to 1,519 SDR. Letter with an item list. Letter4 minchecked
- BG 06 Declare a Higher Bag Value: Montreal Article 22(2)Baggage liability stops at 1,519 SDR unless you declare a higher value as you hand the bag over and pay what the airline asks. The declaration to use. Letter4 minchecked
RT Know your rights 13
- RT 01 How Much Flight Delay Compensation? EU261 & UK261 AmountsEU261 pays €250, €400 or €600 and UK261 pays £220, £350 or £520, fixed by great-circle distance to your final destination rather than by the fare you paid. Reference6 minchecked
- RT 02 Extraordinary Circumstances EU261: When You Get NothingExtraordinary circumstances is the only defence to a €250–€600 EU261 claim: the CJEU cases that decide it, by number, and the refusals that do not stand up. Reference6 minchecked
- RT 03 Montreal Convention Baggage Limits & 7/21-Day Deadlines1,519 SDR is the baggage liability cap on international flights since 28 December 2024, with 7- and 21-day written-complaint deadlines and two years to sue. Reference5 minchecked
- RT 04 US Flight Passenger Rights: DOT Refunds & Bumping PayUS rules pay nothing for a delay, but force an automatic refund after a cancellation or a 3-hour domestic change, and pay up to $1,075 or $2,150 for bumping. Reference6 minchecked
- RT 05 Flight Cancelled by a Strike: Do You Get Compensation?A strike by the airline's own crew still pays €250–€600 under EU261; an ATC or airport strike usually does not. The CJEU cases, and how to prove whose strike. Reference6 minchecked
- RT 06 Codeshare Flight Delay: Which Airline Owes You?EU261 puts the €250–€600 on the operating carrier, not the airline whose code you booked. Article 2(b), the wet-lease rule, and when the first-leg carrier pays. Reference5 minchecked
- RT 07 Missed Connection Compensation: The Final Destination RuleEU261 measures the three-hour delay at your final destination, not leg by leg, so a missed connection on one booking can be worth €250, €400 or €600. Reference5 minchecked
- RT 08 Does EU261 Cover Non-EU Airlines? Emirates, Turkish & MoreEU261 covers any airline leaving an EU airport but only EU carriers flying in from outside, so the same €600 route pays one way and nothing the other. Reference5 minchecked
- RT 09 Flight Distance & EU261 Bands: 44 Common Routes in kmEU261 bands run at 1,500 km and 3,500 km great-circle to your final destination. A computed table of 44 routes, the intra-EU €400 cap, and the borderline traps. Reference6 minchecked
- RT 10 Canada APPR Compensation: CAD 400, 700 or 1,000CAD 400, 700 or 1,000 from a large airline for a 3, 6 or 9-hour late arrival under Canada's APPR, plus the control test that decides if you get it. Reference7 minchecked
- RT 11 Flight Compensation Time Limit by Country6 years in England and Wales, 5 in Scotland, 3 in Germany: there is no EU-wide deadline for a 261/2004 claim. Baggage runs on 7-day and 21-day clocks. Reference7 minchecked
- RT 12 EU261 Reform 2026: What Changes and When It AppliesThe €250, €400 and €600 amounts and the three-hour trigger survive the 2026 EU261 reform. It applies 12 months after publication in the Official Journal. Reference7 minchecked
- RT 13 EU261 vs Montreal Convention: Which One Pays You?EU261 pays a fixed €250, €400 or €600. Montreal pays proven loss up to 1,519 SDR for a bag. Both can apply to one flight; Article 12 stops double payment. Reference7 minchecked
XP Your situation, explained 11
- XP 01 Airline Offered a Voucher Instead of Cash: Can You Refuse?Yes. EU261 owes the money in cash or bank transfer within 7 days, US rules owe it in the original form of payment, and a package refund within 14 days. Guide5 minchecked
- XP 02 Business Trip Delayed: Who Keeps the Compensation?The €250, €400 or €600 belongs to the passenger who flew, not to the employer who paid the fare. What your travel policy can and cannot do about it. Guide5 minchecked
- XP 03 Flight Compensation for Children and Lap InfantsA child with a paid seat is worth the same €250, €400 or €600 as an adult. A lap infant with no seat and no boarding pass is outside EU261. Guide5 minchecked
- XP 04 Cheap Ticket, Full Compensation? EU261 Ignores the Fare€250, €400 or €600 are set by distance, not by what you paid, so the fixed sum can be several times the price of a budget ticket. The one exception. Guide5 minchecked
- XP 05 Denied Boarding Without Overbooking: Are You Owed?Denied boarding is not limited to overbooking. €250, €400 or €600 is due under Article 4(3) unless the airline had reasonable grounds to refuse you. Guide5 minchecked
- XP 06 Flight Cancelled Under 14 Days' Notice: What You GetCancelled with less than 14 days' notice pays €250, €400 or €600 on top of a refund — unless the replacement flight fits the Article 5(1)(c) time windows. Guide5 minchecked
- XP 07 Flight Delayed 3 Hours: How Much Compensation?€250, €400 or €600 under EU261 and £220, £350 or £520 under UK261 once you land three or more hours late at your final destination. Set by distance. Guide5 minchecked
- XP 08 Flight Delayed Overnight: Who Pays for the Hotel?Article 9(1)(b) puts the hotel and the transport to it on the airline once a night becomes necessary — with no cap, and whatever caused the delay. Guide5 minchecked
- XP 09 When Does an Airline Owe You Meals and a Hotel?Care starts after a 2, 3 or 4-hour wait set by distance under Article 6(1) — and it is still owed when the cause was extraordinary. Guide5 minchecked
- XP 10 Separate Tickets, Missed Connection: What You Can ClaimOne booking puts €250–€600 on the table; two tickets do not. What the first airline still owes you, and what a self-transfer guarantee is really worth. Guide5 minchecked
- XP 11 Flight Cancelled? What to Do at the Airport NowFive things before you leave the terminal, in the order that protects the €250, €400 or €600 — and why a voucher only counts if you sign for it. Guide5 minchecked
EX If they refuse 9
- EX 01 Claim It Yourself vs Claim Agencies (Keep 100%)A €250–€600 claim is one letter and, if refused, one free regulator complaint. What an agency does for its cut, and the four cases where paying one wins. Guide4 minchecked
- EX 02 Airline Refused Your Claim? Escalate to the RegulatorFree routes after a refusal: the national enforcement body, a binding UK ADR decision within 12 months, the DOT, a chargeback, or small claims. Guide4 minchecked
- EX 03 Airline Won't Refund? Chargeback & Section 75 LetterGet your bank to reverse the payment. Chargeback runs on card-scheme rules; UK Section 75 covers credit-card purchases over £100 up to £30,000. Letter5 minchecked
- EX 04 Airline Not Replying? The 14-Day Follow-Up Letter14 days, dated, with the escalation route named: the free chaser letter to send when an airline has not answered an EU261, UK261 or US DOT claim. Letter4 minchecked
- EX 05 Letter Before Claim: Final Demand to an Airline14 days to pay before you issue: a letter before claim built to the England and Wales Pre-Action Conduct Practice Direction, plus Scotland and Ireland. Letter5 minchecked
- EX 06 Mahnverfahren: Claim Flight Compensation in GermanyThree years from the end of the flight’s calendar year (BGB §§195, 199). Two free routes first, then the Mahnbescheid — and what a Widerspruch does. Guide5 minchecked
- EX 07 Ask the Airline for the Reason in WritingArticle 5(3) makes the airline prove extraordinary circumstances. This letter asks for the cause and the evidence behind it before you escalate or sue. Letter4 minchecked
- EX 08 Airline Paid Part of the Claim? Demand the BalanceThe airline paid some of it, or offered less than Article 7 sets. Take it without prejudice as a part payment and claim the rest — with the exact wording. Letter4 minchecked
- EX 09 Money Claim Online: Suing an Airline for CompensationCourt fees start at £35 up to £300 and £70 for a claim of £500.01–£1,000, which is where a £520 UK261 claim sits. What to file, the hearing, enforcement. Guide6 minchecked
CP Honest comparisons 2
- CP 01 Claim Agency or Do It Yourself? The Honest MathA quarter-to-a-third fee takes €63–€83 out of a €250 claim and €150–€200 out of a €600 one. When that is worth paying, and the free route step by step. Comparison6 minchecked
- CP 02 Travel Insurance vs EU261: Which Pays for a Delay?EU261 pays a fixed €250, €400 or €600 from the airline with no proof of loss. Insurance pays a proven loss to a policy limit. How to use both. Comparison5 minchecked
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